FAQs

Where are you located

Emporium D is based in Sydney, Australia. We ship worldwide.

For a list of retail stockists in your area please email info@emporiumd.com.au

How are your products packaged

Emporium D is packaged in an Emporium D branded pouch and box.

If you are sending a gift, simply select 'gift' in the shipping options and provide a personalised message to the gift recipient. Emporium D will deliver the gift direct to the recipient and provide the personalised message on exclusive Emporium D stationery.

I am interested in stocking your products in my retail store

For all wholesale inquiries please email info@emporiumd.com.au. We would love to hear from you. You can also view our lookbook here. A wholesale price list will be provided on request to genuine wholesale buyers.

How much does shipping cost

Shipping within Australia is at a flat rate of $5. Express shipping within Australia is at a flate rate of $8.50.

Shipping to New Zealand is at a flat rate of $10 AUD.

For international shipping rates please enter you shipping details at checkout to receive a real time Australia Post shipping quote.

For any shipping inquiries email info@emporiumd.com.au. Please review our shipping and returns policy here.

Size Guide

Refer to option sets for individual product size options.

Please email us at info@emporiumd.com.au for size assistance.

Returns and Exchanges

We offer a full refund or exchange on items which are unworn and in a brand new condition when you notify us within 7 days of receipt of the item by you. 

We do not offer returns or exchanges on earrings due to hygiene reasons (except as required by law).

If you wish to return or exchange an item, please log into your account on our website and put in a return request. If you do not have an account, please submit a return request by emailing us at info@EmporiumD.com.au prior to sending the item back. Then, return the item by sending the item back to us with the original invoice, and with all tags attached within 7 days of receipt of the item by you.

All returns and exchanges will be at the buyer's expense (including all postage costs for the items being sent back to us, and the exchanged item being sent back to you) and the item, invoice and original tags will be sent back to us with registered post. The shipping cost on the original order will not be refunded.